Several Galaxy S7 users have recently been flooding Samsung forums with complaints of cracked rear cameras while the cause of the issue remains a mystery. The reports started to surface online when numerous users noticed a broken rear camera glass without any incidents of impact damage.
Many of the affected users have even clarified that their handsets were protected with cases when the issue occurred.
Considering the large scale production of smartphones from leading companies like Samsung and Apple, it is quite a common scenario to witness some widespread manufacturing defects that could make or break the brand name, especially considering the recent Galaxy Note 7 debacle that warrants strict quality-control measures.
The biggest concern is the cost of replacing these defective parts when the device is out of warranty, especially when the issue seems to be recurring even after several repairs. Each such repair is estimated to cost around $70.
Samsung is in a deep turmoil at a time when it's desperately looking to recover lost ground with the impending launch of Galaxy S8 while a Seattle law firm Keller Rohrbach is keen to file a lawsuit against Samsung in the wake of its unending product debacles.
"Multiple consumers have reported instances of this glass cover shattering without any external force applied, leaving a perfect circle in the center of the glass as if it had been shot out. Despite receiving numerous customer complaints about this apparent defect, Samsung has consistently denied any responsibility, instead blaming its customers and refusing to repair or refund the devices even while still under warranty. Samsung recognizes that a quality camera is a critical distinguishing feature of any smartphone and heavily marketed the Galaxy S7 Series with this feature in mind. Without a usable camera, a smartphone is a device that only partially functional at best, and with Samsung refusing to repair or refund these defective phones, many consumers are finding themselves stuck with them." -Keller Rohrback LLP
